From lost relationships to steep financial penalties, the price of poor communication is high
Poor communication costs business millions of dollars every single day. Most executives and managers understand this, yet they don’t realize how big a part they play in this miscommunication.
Financial statements do not carry a line item for poor communication, although they should since, with a little effort, it can quickly be quantified.
Communication is vital to the success of your organization. To be most effective, communication must circulate and reach all levels, not just the core.
Different forms of poor communication. Here are but a few:
- Long, unproductive, numbing meetings without a clear purpose or agenda, often reaching no conclusions, result in lost productivity as well as the collective time of everyone attending.
- Poor documentation neglects to mention the purpose of the software or hardware and only explains how it works. Users, however, don’t care how it works; they want to know how to use it!
- Uninspired selling skills and anemic sales presentations showing no interest or understanding of a prospect’s needs, result in missed opportunities and lost sales.
The Buyers Guide section lists companies that provide a specific product or service; it’s organized into several helpful sections. The Consultant Directory lists over 600 professional technical communicators, all of whom are just an email or a phone call away; many are just a Web site click away. (We are listed on page 53.)
What most matters are the people you meet along the way — you must engage them and influence them to believe in you, to travel with you, to support you. In other words, you want to influence this audience to embrace your brand, embrace your products and services, and ultimately become your customers.
1. The vehicle you are taking: one you know how to drive.
Ah, but listening is not easy. If it were, more people would do it with verve. But it is just that difficulty that sets those who truly listen apart, and elevates them in the mind of others. People will seek you out because they know you will take the time to truly listen to them. Given that place of honor in their circle of colleagues means that you discover more information faster, are more of a confidant, and gain a deeper association with those around you.
Revising your communication strategy becomes vital — one that contributes to the conversation; one that collaborates and connects with a community you create and cultivate. One of the best methods for engaging your community is through blogging and microblogging.
