There are many reasons to use social media to promote your company, from which you gain just as many benefits. Here are my top five:
- Build awareness of your brand.
- Enhance your reputation.
- Convert prospects into customers and clients.
- Create loyalty in your customers.
- Increase the morale of your employees.
So that’s what you get, the benefits. How do you get it?
- Through a Facebook fan page for a celebrity, band, or business.
- Through a Twitter account for your business.
- Through LinkedIn pages for key employees (executives, managers, employees, whoever best represents your company).
- Through a blog with one or more authors (or multiple blogs) on your web site.
Those are the tools. But they are only tools; you must know how to use them to enjoy the five benefits.
Listening is at the forefront of communication. Just think about how often during the day you spend time listening: the radio during your commute, television in the evening, at the movie theatre, through ear buds attached to a portable music player, audio seminars and podcasts over the Web, office conversations, airport announcements. The listening ability of airplane pilots and control tower personnel is critical to a successful and safe flight. And those company meetings you attend: one person talking, everyone else listening. The written word, and its incumbent paperwork, is much slower than the spoken word — when business needs to move fast, the keyboard and pen are eschewed in favor of oral communication: talking and listening.

