Archive for the ‘Writing’ Category

Writing 201: Analyzing the Writing Process

Wednesday, October 7th, 2009

An ironic approach to purposeful writing.

Being a writer, I follow a fairly strict process when writing—the same process that I preach about when teaching clients how to write: Pre-writing: planning and drafting; Reviewing: rewriting and revising; and Finishing: editing, applying mechanics, and formatting.

I’ve taught this process to many people (including my children). After all, there is a very good reason: it works!

Tyler & Kaena Pt rainbowThe Pre-writing phase allows you to identify who you are writing for (your audience) and what you want to say to them; to identify the purpose of your writing, to determine the points you want to make and enumerate them; to begin drafting your ideas based on these points to get your thoughts on paper without restriction. This is where the bulk of your writing can take place.

The Reviewing phase enables you to clarify your draft: to embellish your words, to add more details, to tighten up your text, to clear up any ambiguities, to sequence thoughts better, to ensure your text speaks to your purpose, to delete anything that runs astray, to cut off tangents, to sharpen.

The Finishing phase is where you edit: to employ better words, to fix grammatical infractions, to correct mechanical errors, to change punctuation, to format for clarity and understanding.

Imagine my consternation, then—with a bit of a smile—when I received the following analysis of the process my son employs for writing papers (including email and IM) at university. In his own words…

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Communicate Better with Your Customers

Friday, September 4th, 2009

The simple answer is this: hire a professional technical communicator. And now, with the advent of the “Online Buyers Guide & Consultant Directory” published just this week by the Society for Technical Communication (STC), the process has become infinitely easier.

2009-online-buyers-guideThe Buyers Guide section lists companies that provide a specific product or service; it’s organized into several helpful sections. The Consultant Directory lists over 600 professional technical communicators, all of whom are just an email or a phone call away; many are just a Web site click away. (We are listed on page 53.)

Research has demonstrated that clear technical communication created by professionals who understand the needs of their audiences — your customers among them — return solid benefits: greater customer satisfaction, less technical support calls, increased sales, and fewer returns.

Do you want to know how a technical communicator differs from a technical writer? Go to page 7. Then go to page 9 to learn about the value that technical communication can bring your company. The return-on-investment (ROI) is clear.

The best part of all: the Directory is free! Just go to http://www.stc.org/ and click the link on STC’s home page.

–Rich Maggiani

Influence Your Community by Engaging Them

Monday, July 6th, 2009

Your community controls your brand, not you. Human engagement is your best course.

With your social media goals set, measure your progress to ensure you are on the correct path. To continue with our travel analogy, after being on your journey for awhile, check your map, gauge your progress, consider a different route, a better route, or perhaps even test an intriguing path that appeals to you.

white-wall-with-plantWhat most matters are the people you meet along the way — you must engage them and influence them to believe in you, to travel with you, to support you. In other words, you want to influence this audience to embrace your brand, embrace your products and services, and ultimately become your customers.

Traditional corporate communication is dead. You cannot do this with traditional corporate speak, the whitewashed prose and polished text that you have traditionally been written for your web site, marketing materials, press releases, and other corporate communiqué. You must engage your audience, entertain them, invite them in, and ask them to participate. It’s then, and only then, that you gain a community that supports and promotes your brand, with its resulting positive effect on sales, profitability, market share, and valuation.

You no longer control your brand. You must fully realize that you are no longer in charge of your brand.

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Four Steps for Engaging in Social Media

Thursday, June 18th, 2009

The question is not whether you should engage in social media, but rather how to do it intelligently, effectively, and profitably by implementing our four-step plan

Engaging social media to promote your company is similar to taking a long trip in your car. You must take these four steps:

03-road-back-into-horizon-ks-ospf1. The vehicle you are taking: one you know how to drive.

2. Where you are going: your destination or goal.

3. How you are going to get to your destination; what are the means or objectives, for attaining your goals: the roads to take.

4. Checkpoints along the way: to assess your trip and possibly to make adjustments.

One thing is certain: a long trip does not happen overnight. It simply takes time.

All of these factors about taking a long trip are true about engaging social media, except there are multiple vehicles, goals, objectives, and checkpoints. Let’s look at them individually.

1. Vehicles. When taking a long trip, it’s best to choose a reliable vehicle. In social media, there are many reliable vehicles. Chief among these are blogs (posted from your web site), microblogs (through Twitter), social networks (Facebook being the most popular), and professional networks (LinkedIn by far the largest). There are others, of course, but these vehicles represent a firm foundation for your social media efforts.

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Promoting Your Company Through Social Media

Monday, June 8th, 2009

There are many reasons to use social media to promote your company, from which you gain just as many benefits. Here are my top five:3-taos-mountains3

  • Build awareness of your brand.
  • Enhance your reputation.
  • Convert prospects into customers and clients.
  • Create loyalty in your customers.
  • Increase the morale of your employees.

So that’s what you get, the benefits. How do you get it?

  • Through a Facebook fan page for a celebrity, band, or business.
  • Through a Twitter account for your business.
  • Through LinkedIn pages for key employees (executives, managers, employees, whoever best represents your company).
  • Through a blog with one or more authors (or multiple blogs) on your web site.

Those are the tools. But they are only tools; you must know how to use them to enjoy the five benefits.

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Embrace Social Media: Blogging and Tweeting

Friday, May 22nd, 2009

Cultivate your community of customers, prospects, and advocates through blogging

Trust has shifted. Target markets shun official messages and the corporate leaders who make them, replacing these messages with conversations among peers. Marketing materials, advertisements, and press releases increasingly find fallow audiences. Target markets, instead, covet dialogues and multi-dimensional conversations among their chosen communities.

broken-green-shutters-ospfRevising your communication strategy becomes vital — one that contributes to the conversation; one that collaborates and connects with a community you create and cultivate. One of the best methods for engaging your community is through blogging and microblogging.

Blogging (the macro kind). If you don’t already, write a blog. Post an entry at least once a week, aiming for the same day and time so that your readers get used to the expectation. Why? Two-thirds of people on the Internet have positive thoughts about companies with blogs. They trust what they read in blogs, even about your product and service because, surprisingly, they perceive blog writers as peers (not as the top-down corporate speak they’ve already turned off).

What to blog about. Start writing about what you sell, your product and service. Integrate customer resource management into your blog posts. For instance, blog about a particular aspect of what you offer and review the results you reap.

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