August 2009

The quality, authenticity, and benefits of Twitter communication are at stake.

The use of Twitter has simply exploded over the past year. As your list of followers grows, so do the amount of tweets, retweets, and direct messages you receive. Most of these tweets are well intended, but how useful are they?

italian-alley-whiteAn increasing percentage of the tweets you receive are spam. Twitter is especially vulnerable, given its inherent automation. Anyone can easily follow tens of thousands of people, and then gain a large percentage of followers in return. An easy, ready market for spam from lurid “marketers”.

What does Twitter spam look like? Twitter spam can take many forms. Legitimate companies spam when they endlessly promote their products through dummy Twitter accounts. These accounts often bear no resemblance to the products they pitch. Con artists attempt to shift your money and to gain your identity through a series of shady financial transactions. You are probably wary of these: “Help me access my dead uncle’s $20 million from a backward third-world country and receive a 15% fee.” Still, a small percent click through.

Many times, spam tweets are sent by members with few followers yet following as many as possible. This should be your first tip-off when someone starts to follow you. These people send tweets with blind tiny URLs linked to those click-here-if-you-are-18-years-or-older sites — except that requirement is frequently omitted. These can easily be identified by the busty, cleavage-popping, young lady’s photo on the account.

Then there are the “See how I got 3,000 followers in one afternoon” spammers. Another come-on: “I can show you how to make $1,000,000 by tomorrow afternoon by following this simple method. No, really I can!” Hair removal treatment for women garners a good share of spam tweets. You get the idea.

Continue reading How Useful Is Your Twitter Stream?

Read more

United Airlines broke the guitar of Dave Carroll of the band Sons of Maxwell, and he wasn’t happy. For a couple of reasons. First, while changing planes in Chicago, he and his band mates watched United’s baggage handlers throwing his guitar. And second, this was a $3,500 Taylor guitar, quite an expensive musical instrument.

And, as suspected, when Dave arrived in Nebraska, he found the guitar’s neck broken. So Dave complained and asked for compensation. Enter the airline albatross of denial, as any of you know if you’ve ever had to file a claim for damaged or lost baggage. You probably can conclude the results: claim denied. And that was the beginning of United’s nightmare…  justifiably.

A number of events occurred after that, the most caustic and influential being a song written by Dave in United’s “honor” and performed by the band.

This video already has had almost 5 million (!) viewings. Subsequently, articles about Dave’s plight appeared in many publications, including The New York Times, The Wall Street Journal, and The Independent (British). That’s viral social media at work. The power is tremendous!

So what has come of all this. Well, United donated $3,000 to the Thelonius Institute, a charity that supports jazz. Then, Bob Taylor, the guitar’s maker, gave Dave two free Taylor guitars.The video and resulting publicity has put the Sons of Maxwell on the musical map. So Dave came away fairly well.

How did United fare? Apparently, not so well. Within days of this video being published together with a flurry of related articles, United”s stock dropped 10%, costing shareholders about $180 million.

Social Media: a force for the rest of us.

–Rich Maggiani

Read more

Effective listening means you get the message clear and complete, without bias

Effective listening is one of the most challenging activities you can engage in, and yet one of the most rewarding and beneficial – both to the person talking and especially to you, the listener. You have effectively listened when you can clearly articulate what the other person has said and understand it from their point of view. How do you get there? By concentrating, putting their message first (and yours second), and considering their background, perspective, and situation.

tantalus-rocky-streamConcentrate. What you might suspect is true. Concentrating while listening is far more difficult than during any other form of communication. Why? Simply put, we think much faster than we talk.

People say, on average, about 125 words a minute. But words can speed through our mind at the rate of 1,200 a minute and often much faster. Thus, speech happens at about 10% of your mind’s capacity. When listening, it’s virtually impossible to slow your thoughts to that pace – you continue to think at high speed. What you do with that other 90% of processing power is the essence of effective listening.

Concentration increases when you engage in a few mental activities focused on what you hear. First, think ahead: where is this going; what conclusions could you draw? Second, evaluate the talker’s points: are they complete, clear, sensible, overly emotional? And third, review all that has been said and think about it in its entirety.

Continue reading How to Be an Effective Listener

Read more