14 April 2009; Phoenix, Arizona:

As part of a two-stop southwestern swing, the Phoenix chapter of the Society for Technical Communication (STC) invited Rich Maggiani to present his interactive session called “Listening! A Most Vital Business Skill” (slides).

Listening is the core skill for communication. This session examined the business benefits that all professionals can gain from becoming a better listener by learning to listen not only with their eyes and mind, but more importantly with their heart and eyes.