2 June 2008; Philadelphia, Pennsylvania:

Solari President Rich Maggiani presented an informative and instructive session, “Listening! A Most Vital Business Skill” (slides), on the value of listening in the workplace. Professionals earn between 40% and 80% of their salaries listening. Attendees to this session learned how they can make the most of this by employing exceptional listing skills. We can all listen better.

There are those who listen, and those who are waiting to talk. Maggiani demonstrated how professionals can advance their career and how companies can become more profitable by practicing the skills of effective listening. These skills begin with listening to the spoken words and, more importantly, with seeing the nonverbal aspects of communication. It's this nonverbal communication — the body language — that provides the needed insight to true understanding.