Business communication must be fast. The competition demands it. Yet, in our haste, effectiveness is too often sacrificed for the sake of efficiency. With so many different ways to communicate, how do we choose?

This class focuses on how to communicate in business, from the most personal to the most detached: face-to-face, meetings, Web cams, video conferencing, telephone, facsimile, text messaging, and especially on how email can be a time sap to a great productivity enhancer.

Learn the pros and cons of each communication method, when each is appropriate, and the basic skills of how to apply them. Ultimately, you will better manage your communication and become more productive.